Recognitions | Frankie Robinson

See what others have said about me.

C. West

Senior Training Manager of Design

Frances Robinson (Frankie) has acted boldly in her role on our team to ensure my personal growth and incorporating me into existing projects, as I am a newer member of our design team. She has been instrumental in my professional growth, sharing innovative ways to streamline processes and impact learner retention while designing content for learners. I am inspired by her character and effectiveness. I feel blessed to learn from and work with someone who has such a grasp on true leadership skills in, not only guiding our projects together, but also teaching how and why she utilizes her organizational schematics. She has demonstrated an admirable capacity to be equally effective as a leader and a teammate in our project work. I chose to recognize Frankie for Excellence, as I feel it imbodies collectively, what I have observed of her on our team. I am grateful to have a teammate who is extraordinarily educated and gifted at her craft, while also being able to effectively communicate, organize complicated schematics, and lead through others. In my professional career thus far, I can say it is rare to find a person with Frankie's skillsets and ability to connect with others of varying personalities and approaches. She is an example to follow, a person to learn from, and functions with integrity first. Frankie, thank you for being you!

mentee

2022 Midyear Anonymous Peer Review

"Frankie collaborates well with the clients, she also takes the initiative to mentor new team members. Frankie is a valuable team member."

"It was an absolute pleasure working with Frankie. Her commitment to meet or exceed the clients expectations is second to none."

Redesigning the Consumer Centers Leadership Training Website

I lead a team of 5 designers through the redesign of the AT&T Consumer Centers Leadership Training website to be learner/leader and instructor facing.

The newly created features included a new leadership library, password-protected instructor curricula pages, and dynamic pages, such as the Learning Plans for Leaders where leaders select their specific job title to display specific-to-them learning plans.

D. Jarrett

Lead Training Manager of Delivery

Frankie: It was a pleasure working with you on the CCL site and creating the Leadership Library. Not only did you proactively seek out feedback from key players and SMEs, but you also executed on the feedback. There were numerous times when you demonstrated flexibility and the willingness to pivot quickly when changes or differences of opinions and recommendations occurred. Additionally, you were very organized and tracked all recommended changes along the way and were well prepared to share status and progress updates for all items during our project team calls. This project was a huge undertaking and time investment on your part and for the project team, and I appreciate the talent, skill, knowledge and expertise that you brought to this project and am truly proud of the finished product that will be a great resource tool for our clients.

Designing the Virtual Coach Certification Training Course

Alongside three other designers, we designed and developed this Virtual Coach Certification course in Articulate Rise and WordPress/Lighthouse.

R. Redmond

Senior Training Manager of Design

Frankie has been the driving force behind the Virtual Coach Certification project from both a creative and task management perspective. Her design work and technical innovations have been exemplary and contributed to a self-paced and VLL course that have wowed the client, but perhaps even more impressively, she has consistently rallied and guided the designers to identify, map out, and meet milestones. Frankie assumed this leadership role on her own initiative, despite being relatively new to the design role herself. Her efforts assured a successful outcome to this important and highly visible project.

Active Member of the Valent Culture Committee within AT&T University

I've been active participant of Devina Valent's Culture Committee where we host about four events per year to raise awareness of different cultures, ranging from veterans to AAPI to accessibility within our content.

ValentCultureTeam

D. Valent

Director of Project Program Management

You are quick to provide input and offer several options. I appreciate how you see different perspectives when discussing our culture topics and look for ways to be authentic and innovative in how we can educate our team on these topics.

Volunteered to Share Expertise and Hosted an Articulate Storyline Summer School

Hosted and taught a 4-week summer school learning session all about Articulate Storyline in 2021.

J. Mendez

Senior Training Manager of Design

You enjoyed teaching and showing us the ways of Storyline. I can see your passion working with others as we all engaged to learn from you as you made it inspiring to learn. You coordinated the training and utilized every minute of our sessions productively. Love it!!

2021 Midyear Anonymous Peer Review

"Frankie has done a great job with the CX Project. This is her first project at AT&T. She continues to learn the AT&T processes necessary to launch a course and jumps right in to learn and teach others. Frankie welcomes client feedback and immediately acts to make changes to course content. Her client questions are on target and she's not afraid to make recommendations based on her design expertise and client needs. It's a joy to work with and learn from Frankie! So glad she joined the AT&T team!"

Designing the Customer Advocacy Transformation Journey Learning Plans

In a quickly growing business, I collaborated with one other designer to design and develop a 4-lesson learning plan to break down a complex customer advocacy transformational journey into an easy-to-understand context.

G. Ortiz

Lead Training Manager of Design

Thank you for spending time with Jermaine, Wale, and me to discuss your insights on creating Top Tip videos. I really appreciated that you thought in terms of our client while sharing insights about yours. Your preparation for the meeting was apparent in the sample links you gave us. I especially appreciated you sharing resources that you think will help us get off on the right track. You are amazing. It was good to meet you and I hope that we will continue to share insights and best practices in the future. Thanks again!

V. Spence

Lead Training Manager of Design

Frankie went the EXTRA mile while supporting the Virtual Coach Certification training to ensure instructors had all the edits and changes to the training after the pilot, but prior to launch. I appreciate you meeting with the instructors and client to successfully collaborate. You truly "Served our Customers First", and I appreciate you. The solutions we created truly are learner-centric and will improve productivity.

B. Mellecker

Senior Training Manager of Design

Frankie continually goes above and beyond with every project they have worked on, showing innovation, creativity, and drive for excellence.

M. Lee

Principal Project Program Manager

Frankie, I can think of several things I experienced you doing well on this project. (1) your attention to detail, (2) your extreme patience while digging into the CA program to ensure the trainings relevancy, (3) your knowledge and expertise in guiding me through what information to provide, and (4) the fun, engaging and joyful working sessions you hosted. Seemed like the 1-hour flew by every time. Thank you for taking time to bring structure to an ever-changing environment and new process! It was a pleasure to be a part of this experience.

Founded an On-Line Professional Development Network for 7,000+ Teachers Worldwide

This network was called The Educator's Book Club and was active between 2014 and 2021. I had the amazing opportunity to collaborate with well-known education authors, such as Angela Watson, Todd Whitaker, Grace Stevens, and Margie Pearse. Below are mentions of Frankie and her work in various articles or books.

Corwin-Connect

"With the assistance of Frankie Robinson (The Educator’s Book Club), I returned to my research in[...]"

Keep Calm and Teach

"It will be co-moderating by the author, Angela Watson and Frankie Robinson: she's [...]"

Editorial Review

I was asked to leave an editorial review for Teaching in the Post Covid Classroom by Grace Stevens.

Truth for Teachers

"The club’s moderator will be Frankie Robinson: she’s the teacher who runs the wonderful Educator’s [...]"

Frankie brings out the best in everyone. She warms up any environment with her smile and her joyful disposition. The first thing you notice about Frankie is her sincerity. She is a positive person who can see beyond problems to workable solutions and she makes it happen. She is creative, flexible and hard working. Her ability to think creatively is such an asset in any work situation. Frankie is an innovator and a game changer. As the sole creator of the Educator’s Book Club, she has reshaped the global community and created a professional learning network meeting weekly in what she has infused her talents and authenticity and transformed that time into what feels more like family. She has thousands of followers from across the globe that look forward to the collaboration each week.

Margie Pearse

Math Interventionist, Chester Community Charter School
Neumann University Instructor of Education
Author of Teaching Numeracy
Learning That Never Ends
Passing the Mathematics Test for Teachers